We want to think that when people say “I’m sorry,” they truly mean it. It can sometimes be genuine. But, if the apology came from an insurance provider after a truck accident, chances are it is not genuine. If an insurance agent calls you following an accident, stay courteous. While the call is likely to make you anxious and surprised, you do not want to give the insurer any reason to suspect you are trying to hide something or be suspicious of you. To learn more, talk to an Atlanta truck accident attorney.
When speaking with an insurance adjuster, the most crucial thing to remember is to act cautiously. For the safest option against errors or blunders when dealing with an insurance ¯company, consult a personal injury attorney as soon as you can after injury.
Tips for dealing with insurance adjuster phone calls
When an insurance agent calls you following an accident, proceed with caution. If you are not in a good mood, simply ask if you may call the adjuster back at a more convenient time. Otherwise, follow these tips.
Request the important details from the adjuster.
Take a moment to ask the adjuster to disclose their full name and employment position. Put the information in a file with other accident details, such as medical documents and invoices.
Know your rights
You are not required to talk with the insurance adjuster, but declining to do so may cause your case to go more slowly, resulting in a long time to receive compensation for your injuries. Insurance firms seek to save expenses by catching victims off guard and finding grounds to refuse or limit payment related to a claim. You are not legally compelled to answer their queries, but this will not prevent the adjuster from contacting you.
Only provide basic information.
Agree to provide basic claim information, such as your legal name, address, and contact details for your attorney. It is appropriate to say that you will not respond to inquiries without the presence of your lawyer.
Do not voluntarily share information about your injuries or the facts of the accident. While you may believe you are simply providing pertinent information, you may provide information that the insurance company will use against you later. Keep records during the talk about what you discussed and your responses. That way, you will have a record of what you talked about.
You should also never agree to provide a recorded statement. Before doing anything, it is important to consult with your attorney to ensure that you are not making any mistakes.